Terms & Conditions
Exchanges or returns are allowed within 60 days of receiving your order provided the pieces are unworn with the tags still on.
Scribble & Stone offer a 6-month guarantee from the date of purchase. This does not cover damage caused by reasonable wear and tear. This applies ONLY to items which present a genuine manufacturing defect and after ruling out possible misuse which caused excessive wear and tear.
The longevity of the pieces will depend on how they are cared for.
Caring for your Scribble & Stone pieces to mitigate wear and tear:
All metals will change over time when exposed to salty air, water, sweat or especially if frequently in contact with chemicals such as perfume. We therefore recommend you remove your jewellery before sleeping, sun bathing, showering, swimming, or going to the gym.
Do not spray perfume directly onto your skin while wearing your jewellery as the chemicals will damage your pieces.
We recommend keeping your jewellery in an air-tight container at night to slow down damage by oxygen in the air.
The PH level of your skin can also affect the longevity of your pieces causing excessive wear and tear.
Some peoples skin is more acidic than others and they may not tolerate costume jewellery well causing the jewellery to tarnish more quickly over time.
Damage caused by reasonable wear and tear, misuse or neglect, accidental damage, exposure to heat or harmful chemicals such as perfume cannot be covered by us.
Why use gold-fill?
Also known as ‘rolled gold’, it is a layer of precious gold metal pressure bonded to another metal usually another yellow metal such as brass. Not to be confused with its cheaper cousin gold plating, gold fill contains far more of the precious metal, is EU regulated and more hardy than plating. It is tarnish resistant however resistant means slower to tarnish not immune to tarnishing as all metals tarnish over time.
Do we use plating?
In some instances we have used plated metals in order to keep the product affordable. If you are unsure please check the listing for materials used in the piece.
Do we sell pure Gold?
We do not offer pure Gold at this time due to the prohibitive cost. We strive to keep our pieces affordable however as 14kt GoldFill contains a layer of 14kt Gold it is still linked to the price of gold and therefore relatively expensive and unfortunately the price is constantly rising as Gold becomes rarer and more expensive.
How to return an unwanted order:Please go to https://www.scribbleandstone.com/pages/returns and follow the steps outlined there.